Rick, believe me I have, as have many many others who have similar or worse problems. Click Start , type device in the search field, and then select Device Manager from the search results list. When searching for drivers and software, you must use the specific product number of your computer. Check the Toshiba download site and Toshiba support forums for updated drivers and software. Windows 7 Hardware Compatibility https: Digital Persona application software for 32 bit Vista and Windows 7. Afterwards install the Digital Persona and evrything will work!!!

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I have the same question 8.

Use the table below to determine which access manager software was available at the time the computer was purchased. The newest version of TrueSuite is designed to be compatible with AuthenTec sensors only. See your browser’s documentation for specific instructions. Modify your browser’s settings to allow Javascript to execute. HP Support may be the best place to contact.

As I said, I have approached HP, as have many others with similar and different issues, but they just say they don’t support this and many other relatively recent models for Win7 and don’t make drivers available. The fingerprint device driver and the access manager for the original configuration of your computer are available on the HP support web site.


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Friday, February 4, 8: This page requires Javascript. Update the fingerprint reader software The aex2810 reader software usually referred to as the access manager software uses the fingerprint device driver to capture a fingerprint image and then control access to the logon accounts that you set up.

Clean the fingerprint reader You should periodically clean the fingerprint reader sensor to remove dirt and oil.

Monday, November 23, 4: Below are the Driver properties. But when I swipe my finger there is no reaction.

You need to update it for authwntec original configuration of your icn on the HP support web site. Select the operating system currently on the computer, scroll down, and then expand BIOS. So is this the problem and what to do now? By continuing to browse this site, you agree to this use. Digital Persona application software for 32 bit Vista and Windows 7. Update the fingerprint reader software. The biometric device is the hardware that controls the fingerprint reader.

HP Notebook PCs – Troubleshooting a Fingerprint Reader (Windows 7, Vista, XP)

Had to follow Ramirez suggetions to get management software. Logon accounts contain user’s names and passwords for secure applications and ph sites that you register with the access manager.


Right-click the device, and then select Properties. If you could see me you would see me bowing to you in complete submission right now!! You can follow the question or vote as helpful, but you cannot reply to this thread. Tuesday, October 27, 2: Click Starttype device in the search field, and then select Device Manager from the search results list.

HP Fingerprint Reader Software. Btw, I have a Toshiba Satellite A You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. Tell us about your experience with our site. Monday, November 23, 2: Europe, Middle East, Africa.

Could you please tell me what must I do to fix the problem.